Last updated: March 20, 2024
Thank you for shopping at " PRINTJER DOT COM DIGITAL SERVICS (ROC: 202403050399 (CA0380845-H))" (Company). If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refund and returns.
Interpretation: The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions: For the purposes of this Return/Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PRINTJER DOT COM DIGITAL SERVICS (ROC: 202403050399 (CA0380845-H)), NO 9, JALAN TEKNOLOGI, TAMAN SAINS SELANGOR, KOTA DAMANSARA, PJU 5, 47810 PETALING JAYA, SELANGOR DARUL EHSAN.
Goods refer to the items/prints offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to https://www.printjer.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Refund or Reprint for printed materials provided by the Company are subject to the terms and conditions outlined in this refund/reprint policy. The Company reserves the right to determine eligibility for refund or reprint on a case-by-case basis.
In order to exercise Your right of Refund or Reprint, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
By WhatsApp: +60135230399
Please be informed that We are able to offer reprint with the same print setting at the same or different Printer Booth.
Once the printing process has started, cancellation may not be possible, and refund will be provided at the Company’s discretion.
If the received printed materials fail to meet the agreed specifications, display significant quality issues, or contain errors caused by the Company, you may qualify for a refund or reprint, subject to the sole discretion of the Company. The Company may request supporting evidence, such as photographic proof, to assess the reported issues.
You are required to inform the Company of any such issues within a reasonable timeframe (within 24 hours) following the successful printing.
You are fully responsible for final proof and layout approval prior to the printing process. The Company is not responsible for errors or inaccuracies in the printed materials that result from user-generated content, including but not limited to typos, design errors, misspelling, graphics, bleeds, grammar, damage fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, finished product size or low-resolution images.
All print orders must be self-collected from selected Printer Booth. After You pressing the “PRINT” button, you shall collect the print-outs immediately from the Printer Booth. The Company is not responsible for delays, damages, or losses that occur during printing process, unless caused by the Company’s negligence.
In order to receive Refund/Reprint, You must return 100% of the received print-outs within 10 days (at your own expense) from the time when the ordered product was taken.
Refund, when approved, may be issued in the original form of payment or not the original form of payment, depending on the Company’s policies. The timing of refund may vary depending on the payment method and financial institution involved.
Refunds WILL NOT be granted for the following circumstances:
a. Alterations in design, specifications, or requirements subsequent to order placement.
b. User discontentment with subjective elements such as color variations, brightness, or aesthetic preferences, within standard industry parameters.
c. Errors or complications arising from the utilization of outdated or incorrect files supplied by the user.
The Company reserves the right to amend or revise this refund/reprint policy at any time without prior notice. The latest version of the refund/reprint policy will be accessible on the Company's website.
